What is the current product focus?
As of 9 September 2026, the existing website feature set is the baseline. New website features are paused while we complete testing, distribution and approval for the iOS, macOS, Windows and Android companion apps. Reliability, security and accessibility maintenance continues.
App availability is tracked separately from website capabilities. Internal tests and store review submissions do not establish public availability.
What is Sairo?
Sairo has three connected parts: an embedded visitor chatbot, a private team workspace, and an OAuth MCP server for compatible AI applications. The visitor assistant uses a website’s selected sources and saved answers. Ask Sairo helps the team work with permitted workspace records. The MCP connection lets an external application access supported tools within the access you grant.
- Product
- Sairo, available at sairo.app.
- Category
- AI website chatbot, live chat and assistant-management software.
- Who it serves
- Businesses maintaining public website information, support teams and agencies managing client websites.
- Installation
- A JavaScript widget installed in a website’s shared template or supported custom-code area.
What can Sairo help with?
These descriptions refer to the current Sairo product. Follow the linked feature and setup pages for prerequisites and operating details.
| Capability | What it does | What to know |
|---|---|---|
| Website answers | Retrieves selected website content and approved saved answers for visitor questions. | Source quality and freshness affect the result. Generated answers still need review. |
| Live human handoff | An assigned specialist can join the same visitor conversation with its earlier transcript. | Enable it per site and staff the queue. An offline queue is not an immediate-response promise. |
| Leads and follow-up | Keeps contact details, conversation context, ownership and follow-up status together. | Your team handles the follow-up. An appointment request is not an external calendar reservation. |
| Ask Sairo | Finds permitted records and prepares supported updates such as corrected saved answers. | Provide the correct business information. It does not infer an unpublished company policy from a complaint. |
| MCP connection | Exposes supported workspace read and write tools through OAuth to compatible applications. | Client compatibility, team roles and selected website scope apply. External subscriptions are separate. |
| Chatbot themes | Offers six presets and controls for colors, typography, layout and labels. | Full customization requires Pro, Agency, Growth or Scale. Risky choices require acknowledgement. |
| Agency workspaces | Separates projects, websites and permitted team access in one workspace. | Available capacity depends on the active plan. |
| Uploaded documents | Indexes a PDF, Word (.docx), text, Markdown or CSV file as knowledge, up to 12 MB per file. | Each upload counts against the plan’s indexed-page allowance. A scanned PDF with no text layer cannot be read. |
| Assistant actions | Lets the assistant call a system you run and answer from what it returns. Up to ten per website, two per reply. | You build and maintain the endpoint. HTTPS and a public address are required; every call is logged for your team. |
| Answering in the visitor’s language | Replies in the language the visitor writes in, when the translation preserves every figure in the approved answer. | When a figure does not survive translation the English answer stands. This is not a claim of professional translation. |
| Attachments | A visitor can send a photo or PDF, and a specialist can send one back. Up to 5 MB and ten files per conversation. | Files are stored and served as downloads, never rendered. SVG is refused. |
| Proactive prompts | Offers help on chosen pages after a set delay. Up to five rules per website. | One prompt per visit, dismissible, and never shown over an open conversation. It is an offer of help, not a campaign tool. |
| Live visitor list | Shows which pages are being read now, on sites with live chat enabled. | The page path is recorded without its query string, against a hashed widget token, and removed shortly after the visit ends. |
| Conversation rating | Asks the visitor whether an answer helped, and keeps the question alongside the score. | Reported as a count of people who rated, never as a satisfaction rate over everyone who stayed silent. |
| Saved replies and drafts | Specialists reuse approved wording, and can request a summary or a draft grounded in the website’s own material. | A draft is withheld when the material does not support it. Nothing is sent for you; a person still edits and sends. |
| Answer gaps into drafts | Turns a recorded unanswered question into a draft answer, and replays past failures against the current knowledge. | Drafts appear only when retrieval clears the site’s confidence floor, and every one needs a person’s approval. |
| Hosted help centre | Publishes articles at a Sairo address, or your own domain, that the assistant also answers from. | Search engines are not offered an article until you ask. Article text is published as plain paragraphs, not markup. |
| Custom domain | Serves a website’s help centre from a hostname you own, after a DNS TXT record proves it. | A domain serves the help centre only. Ask Sairo before pointing a domain, so the certificate is in place first. |
| Public REST API | Reads and writes websites, conversations, leads and saved answers with a scoped bearer key. | Keys are hashed and revocable. Rate limits and plan allowances apply to API traffic as they do to the product. |
| Answers messages to a business WhatsApp number with the same assistant, inside WhatsApp’s 24-hour reply window. | Built, but not available in the current hosted service: no Twilio account is connected to it. Contact Sairo before planning around it. |
Which websites can use Sairo?
Sairo works through a JavaScript embed on sites that allow a custom script and the required network requests. The public catalogue includes setup guides for WordPress, Webflow, Wix, Shopify, Squarespace and Framer. These are installation instructions for the embed, not claims of native marketplace apps or certified platform partnerships.
The public demo reads a bounded sample of accessible public pages without signup. Connecting the full website requires a workspace, ownership verification and a crawl within the plan allowance. Login-only pages, blocked content and information that requires unsupported browser interactions may be unavailable.
Is Sairo free, and which features are premium?
Sairo offers Free and paid plans. The pricing page reads the active plan catalogue and is the reference for current prices, currencies and allowances. It explains websites, indexed pages, refreshes and conversations.
Pro, Agency, Growth and Scale include the full chatbot theme editor. Free and Starter retain basic branding and the standard appearance. Paid plans can hide Sairo attribution. An external AI application’s subscription is not included in a Sairo plan.
How should you evaluate privacy, security and accessibility?
Review the published data flow, role boundaries and connection controls for your proposed use. Visitor messages and relevant source material may be sent to configured AI providers. A connected external application has its own data practices.
The accessibility statement and draft conformance report describe implementation evidence and outstanding manual checks. The draft is not certification. Installing Sairo does not make the host website conformant, and accepting a low-contrast theme warning does not make that choice accessible.
What should you not assume?
Sairo does not guarantee error-free AI answers, increased sales, a specific search ranking or round-the-clock human staffing. The published widget installation does not grant access to private orders, inventory or customer accounts. Optional dictation transcribes speech into editable text; it is not a telephone agent.
MCP tools do not provide arbitrary database queries, billing administration or unrestricted outbound customer messaging. Use the capability list and the selected access scope when assessing a connected workflow.
Where can you verify or correct this information?
This is a first-party product reference. Feature pages explain supported behavior, guides describe specific tasks, and pricing states current commercial allowances. A worked example is not a customer result or an independent benchmark.
To report an inaccurate claim, send the page address, the statement and the behavior you observed through Contact. A text index and a longer text reference are available for readers and tools that prefer plain text; both are generated from the public content catalogue.
Common questions
Is Sairo an AI chatbot or a live chat service?
Sairo combines an AI website chatbot with per-site live chat. AI answers use selected website knowledge; an assigned specialist can join the same conversation when live chat is enabled and staffed.
Can Sairo answer from my website without signup?
The public demo can build an assistant from a limited sample of readable public pages without signup. Connecting the full website requires an account, ownership verification and the applicable plan allowance.
Does Sairo guarantee accurate answers or accessibility compliance?
No. Source review, answer testing and complete-page accessibility testing remain necessary. Sairo supplies controls, warnings and documented implementation evidence; those do not guarantee every generated answer or every customer configuration.