Choose information with a reliable public source.
Product care, materials, size guidance, ordering instructions, contact routes, and published policy conditions can be useful knowledge for a storefront assistant. Include enough context for the answer to retain its meaning.
Check regions, exclusions, and dates. A short answer about shipping or returns can be misleading if it omits the condition that matters to the shopper. Link back to the source and review representative questions.
| Question | Appropriate source or next step |
|---|---|
| How should I care for this product? | The current published care guide for that product. |
| Where are your return conditions? | The maintained policy page and its relevant conditions. |
| Has my order shipped? | The store’s authenticated order or support process. |
| Can you make an exception for me? | A person authorised to review the request. |
Keep transactional expectations accurate.
The standard Sairo embed uses indexed website knowledge. It does not provide authenticated access to a shopper’s account, a live inventory feed, or an order-management connection.
Treat changing stock, individual order status, and discretionary decisions accordingly. A product page that mentions availability is a snapshot of indexed content, not a guarantee that inventory is current at the moment of the conversation.
Give unresolved questions a human route.
A shopper can ask something the public website does not establish. The assistant can acknowledge that boundary, request a contact method where appropriate, or place an enabled site conversation into its live chat queue.
An assigned specialist can read the earlier transcript before replying in the same widget. Keep private order details in the store’s authenticated support process and limit the specialist’s reply to information they are authorised to handle.
Test the widget beside the shopping interface.
Use an approved script location in the storefront. Check the launcher against a cart drawer, purchase controls, mobile navigation, and consent interface. Confirm that the assistant appears only on the intended surfaces.
A theme installation does not automatically extend to checkout, customer accounts, or every platform-managed page. Use the platform-specific instructions and test the published result.
Review content changes before they become conflicting answers.
Refresh knowledge when an important policy changes and review any related confirmed facts or saved answers. Remove obsolete promotions from the approved source set instead of leaving several inconsistent versions available.
Use unanswered questions as a content backlog and captured contacts as requests to review. Measure actual support and sales results separately from raw conversation counts.
When a visitor is shown an outdated public policy, Ask Sairo can help find the conversation and prepare a confirmed answer. This works with your website knowledge; it does not grant access to private orders, payment records or a store administration API.