A few things you might be wondering.

Sairo is an AI website chatbot and live chat platform for businesses and agencies. It answers from selected website knowledge, lets a human join the same conversation, and gives teams tools to review and improve their assistants.

Ask Sairo is your team’s conversational workspace assistant. It can find visitor questions, inspect knowledge and prepare supported updates to answers, business facts, leads, notes and assistant copy. It follows your existing workspace and website permissions.

Open the conversation and choose “Review with Ask Sairo”, or describe the question in Ask Sairo. Select the website, supply the confirmed correct wording, review the change and test the original question again. An explicit correction can be saved directly when automatic corrections are enabled. Keep the source page current too.

Yes. Add Sairo as a custom remote MCP connector, then sign in through Sairo’s OAuth flow. Choose a workspace, website access and whether to allow supported changes. Claude Code can use the HTTP MCP connection too. Your client must support the connection method and your account or organisation must allow it.

With write access and the appropriate team role, supported tools can update saved answers, business facts, internal notes, conversation review status, lead follow-ups, source controls and assistant greeting, tone or name. Billing, team administration, arbitrary database access and outbound customer messages are outside the tool set.

Yes. Leave “Also allow changes” off during connection to limit it to permitted reads. Manage and disconnect applications from Connected apps in your Sairo account. Disconnecting stops future access; it does not delete information already received by the external application.

Sairo uses the website content indexed for the site, confirmed business details, and saved answers. Exact saved answers take priority. Generated replies use relevant retrieved passages, and questions the content does not answer should be recorded as knowledge gaps.

Yes. The public demo reads a bounded sample of a public website and creates an assistant you can try. Keep this assistant creates a Free workspace and copies that knowledge in, then continues from verification. The demo respects robots.txt and cannot read login-only content.

When dictation is configured, enabled for the website and supported by the browser, visitors can grant microphone permission and record a short question. The transcription appears in the composer for review before sending. Typing remains available. This is speech-to-text input, not a telephone or spoken-agent service.

Free, Starter, Pro, Agency, and Agency Growth create an account and workspace when you submit the form. Agency Scale remains a request: the Sairo team reviews it and follows up with an invitation.

No. It can answer from available content, collect contact details, and hand an enabled site conversation to an assigned live chat specialist. The widget states whether a specialist is currently available, and your team remains responsible for the human response.

An administrator enables live chat separately for a website and assigns eligible workspace specialists. A visitor can request a person, or an AI escalation can enter the queue. A specialist claims the conversation and replies inside the same widget with the earlier transcript intact.

The widget says that nobody is available and offers to leave a message for the team. It does not promise an immediate response. The request stays in that site’s queue until an assigned specialist who is Available can join.

Live chat uses a WebSocket connection when it is available, with HTTP updates about every 2.5 seconds as a fallback. Specialists and conversation updates remain in the same transcript, and the widget reconnects the same session after refresh within a browser session.

No widget can make that promise for a whole website. Sairo is designed around accessible interactions and targets relevant WCAG 2.2 AA requirements, but the installation and the rest of your website need their own assessment.

Yes. Agency workspaces separate clients into projects, with project-scoped permissions and optional content contribution for clients. Available sites and usage depend on the assigned plan and any staff-approved adjustments.

No native plugin is required. You need permission to install the script snippet in the relevant pages or shared layout. Compatibility depends on the website builder’s custom-script support, content security policy, and consent setup.

The assistant should acknowledge the missing information and record the unanswered question. If live chat is enabled, the conversation can enter that site’s specialist queue; otherwise the visitor can use the configured follow-up route.

Plans define the number of websites, pages per website, monthly page refreshes, and conversations. Free includes one website and keeps a small Powered by Sairo mark. Paid plans add capacity and can hide the attribution. Sairo staff can tailor allowances for a workspace or site where supported.

The chat, knowledge, and workspace flows work without an email provider. Invitations can be shared as links. Email notifications and email password recovery require the delivery service to be configured.

Platform staff can set a default model, a workspace default, or a site override, along with a maximum reply-token allowance. The production default uses OpenRouter. Ask your administrator about the options appropriate for your workspace.

Pro, Agency, Growth and Scale include six presets and controls for colors, typography, layout and labels. The editor checks contrast and asks you to review risky choices. Required accessible names stay protected.