Keep answers tied to your published guidance.
Choose the public pages that should inform the assistant, such as service explanations, help articles, and contact instructions. Exclude obsolete or irrelevant pages.
Saved answers are useful for carefully approved wording. An exact match uses that answer directly, while other questions use the available website knowledge.
Move the same conversation to a support specialist.
Enable live chat for the site and choose the workspace members who cover it. A visitor can request a person, and an AI escalation can enter the specialist queue automatically.
The first eligible specialist to claim the chat replies in the existing widget. Other assigned specialists can see that the visitor is being helped, and an inactive owner can be taken over after the presence window expires.
Review the complete conversation with its context intact.
The shared inbox keeps visitor questions, assistant answers, and named specialist replies together. Internal notes help the team coordinate without exposing those notes to a client viewer.
Use the stored transcript to check what the visitor was told, whether the live exchange ended clearly, and which knowledge or follow-up work remains.
Find the help content that is missing.
Unanswered questions become a practical content backlog. Review the phrasing visitors use and improve the source material before expanding the assistant to more pages.
Use conversation and outcome analytics as operational signals. They show what happened in the assistant; they do not establish customer satisfaction or resolution without your review.
Bring an incorrect or incomplete reply into Ask Sairo from the inbox. Review the evidence, supply approved wording and save a correction. Teams using Claude can review permitted Sairo conversations through an OAuth MCP connection.