Start with the questions your website can answer.
Opening hours, service areas, contact details, and published service descriptions are useful starting points. Confirm those details in the workspace and keep the source pages current.
Sairo uses the website’s content to answer. If the sources do not establish a price, policy, or availability, the assistant should say that it does not have that detail and offer a follow-up.
Turn contact details into a lead your team can act on.
When a visitor shares an email address or phone number, the assistant can save it with the conversation. Staff can review the request, assign an owner, add notes, and track the lead’s next step.
A captured contact is an enquiry, not a guaranteed sale. Your team remains responsible for responding and confirming any quote or appointment.
Let a service specialist join the same conversation.
Enable live chat for the site and assign the teammates who are authorised to answer its visitors. When someone sets themselves Available, the widget can show that a specialist is available.
The specialist sees the earlier question and assistant replies before joining. When nobody is available, the widget offers a message queue instead of implying that an immediate response is available.
Use unanswered questions to improve the website.
A repeated question often points to information a visitor expected to find. Review the knowledge gaps, write an approved answer, and update the original page where appropriate.
This makes the assistant and the website more useful together, instead of turning the chat window into a second place to maintain conflicting information.
For a wrong opening-hours or service-area answer, bring the conversation to Ask Sairo and supply the confirmed business detail. Review the affected website and retest the original question after saving.