Start with the questions your website can answer.
Opening hours, service areas, contact details, and published service descriptions are useful starting points. Confirm those details in the workspace and keep the source pages current.
Sairo uses the website’s content to answer. If the sources do not establish a price, policy, or availability, the assistant should say that it does not have that detail and offer a follow-up.
Turn contact details into a lead your team can act on.
When a visitor shares an email address or phone number, the assistant can save it with the conversation. Staff can review the request, assign an owner, add notes, and track the lead’s next step.
A captured contact is an enquiry, not a guaranteed sale. Your team remains responsible for responding and confirming any quote or appointment.
Let a service specialist join the same conversation.
Enable live chat for the site and assign the teammates who are authorised to answer its visitors. When someone sets themselves Available, the widget can show that a specialist is available.
The specialist sees the earlier question and assistant replies before joining. When nobody is available, the widget offers a message queue instead of implying that an immediate response is available.
Use unanswered questions to improve the website.
A repeated question often points to information a visitor expected to find. Review the knowledge gaps, write an approved answer, and update the original page where appropriate.
This makes the assistant and the website more useful together, instead of turning the chat window into a second place to maintain conflicting information.
For a wrong opening-hours or service-area answer, bring the conversation to Ask Sairo and supply the confirmed business detail. Review the affected website and retest the original question after saving.
Explain services and published prices before asking for a lead.
A first enquiry should help someone understand whether the service fits. Give a direct availability answer, a short scope explanation and the published starting rate when one exists. Keep minimum charges, billing units, currency and taxes visible so a visitor can make a useful comparison.
Individual suitability, final quotes and delivery dates may need assessment. Distinguish those decisions from the public starting price and guide the visitor to the real quote process. A contact request should support that next step after the available information has been explained.
Review a service journey from question to follow-up.
Start with the services that produce the most important enquiries. For each one, test the description, starting cost, service area, a missing deadline and a request for a person. Compare the reply with the maintained public page and check the conversation your team receives.
Agree the information
Have the service owner approve the scope, pricing conditions and quote route.
Test the visitor questions
Ask plain questions and variations, including a request the page cannot answer.
Check the team handoff
Review the existing transcript and queue with a specialist available and with everyone away.
Keep changes connected
Update sources and saved wording together when a service or price changes.