One allowance for the whole conversation.
Sairo counts a new website chat once, including follow-up messages and human handoff in that session. Tidio meters Lyro AI conversations and human-replied service conversations separately. Both Tidio combinations below include its smallest recurring Lyro quota.
| Monthly cost & capacity | Sairo Starter | Tidio Free + Lyro | Tidio Starter + Lyro |
|---|---|---|---|
| Combined monthly price | $49AI and human support included | $39$0 service + $39 Lyro | $68$29 service + $39 Lyro |
| Recurring AI capacity | 500 conversationsShared with human support | 50 AI conversationsSeparate Lyro quota | 50 AI conversationsSeparate Lyro quota |
| Human support capacity | Same 500 conversationsHandoff does not use a second unit | 50 service conversationsHuman-replied chats / month | 100 service conversationsHuman-replied chats / month |
| Team access | $0 per-seat chargeIncluded in the plan | 10 seatsIncluded | 10 seatsIncluded |
| Sairo / Tidio attribution | Removal includedNo separate branding fee | Tidio attributionCheck removal eligibility | Tidio attributionCheck removal eligibility |
Tidio has a lower-priced combination, too.
Tidio Free plus the smallest Lyro add-on starts at $39/month, below Sairo Starter. Sairo Starter’s advantage is the larger shared conversation allowance and included attribution removal. The $68 Tidio Starter combination adds service capacity and features; it is not the minimum price for using Lyro. Quotas count different events, so this is not a claim of a 10× capacity advantage.
Free AI that comes back next month.
Tidio’s first 50 Lyro conversations are a one-time allowance. Sairo’s Free allowance renews each calendar month. This table assumes the first month’s allocation is used and no paid upgrade is made; unused Sairo allowance does not roll over.
| Free AI allowance | Sairo Free | Tidio Free |
|---|---|---|
| Month one | 50 conversationsAI and human support share this limit | 50 Lyro conversationsOne-time AI allocation |
| Month two: new AI allowance | 50 conversationsMonthly renewal | 0 new AI conversationsPaid Lyro quota needed after initial 50 |
| Ongoing free human support | IncludedWithin each month’s 50 conversations | Included50 human-replied service conversations/month |
The feature matrix.
Sairo combines website knowledge, corrections and a human queue. Tidio also provides live chat and AI handoff, with store actions and automation available through its product and add-on structure.
| Capability | Sairo | Tidio / Lyro |
|---|---|---|
| Website knowledge and corrections | Included from FreePages, business facts and saved answers | AvailableLyro knowledge and guidance |
| Recurring AI on the free plan | Included50 new conversations each month | One-time AI allocationRecurring Lyro is paid |
| Live chat and human handoff | Included from FreeShared transcript and specialist queue | AvailableLyro hands off to the live team |
| Several client projects | From Pro: $149/month3 sites with scoped project access | Multiproject on PlusFrom $300/month plus usage |
| Brand appearance | Paid attribution removalFull theme editor from Pro | Basic customizationRemoval add-on where eligible; custom branding on Plus |
| Private store and booking actions | Not in the standard widgetGuidance from public website knowledge | Available with configurationShopify and Calendly action templates |
Make it yours. Keep it readable.
Sairo Pro and higher include six live-preview theme presets and 11 contrast checks, with required accessible labels protected and warnings before risky color changes are saved. These are implemented safeguards; our accessibility report remains a draft pending manual validation. We have not measured other vendors against the same checks.
The sources behind the numbers.
Published by Sairo. Prices and capabilities were checked on 6 September 2026 against our active plan catalogue, implemented features and the vendors’ official documentation. Prices are a dated snapshot in USD, on monthly billing, before tax. Annual discounts, negotiated contracts and third-party subscriptions are excluded. Check the linked pricing pages before purchase.
A Sairo conversation, a Fin outcome, a Tidio AI or human-service conversation and a Chatbase message credit measure different events. Examples state their assumptions and compare only the listed charges. They do not establish equivalent capacity, answer quality or total operating cost.
This is a first-party comparison, not an independent product trial. We have not established that Sairo is more accurate, faster or more accessible than these vendors. Undocumented features are unverified, not absent. Product names belong to their respective owners; no affiliation or endorsement is implied.
Common questions
Why choose Sairo over Tidio for website AI?
Sairo provides a recurring free conversation allowance and combines AI and human support in one paid conversation quota. Starter includes 500 conversations for $49/month and removable Sairo attribution. Tidio can be a stronger fit for configured store actions, visual Flows and broader support channels.
Is Tidio Lyro free every month?
Tidio includes an initial 50 Lyro conversations once. After those are used, a recurring paid Lyro quota is needed. Its free human-service quota is separate and monthly. Sairo Free includes 50 new conversations each month, shared by AI and human support.
Does Tidio always cost more than Sairo?
No. Tidio Free with the smallest Lyro add-on starts at $39/month, compared with Sairo Starter at $49/month. Sairo includes a larger shared conversation allowance at that tier, but the units and features differ. Compare the full workload and plan requirements.