Included conversations. No per-seat fee.
Sairo Starter includes 500 new website conversations each month. Intercom Essential charges for helpdesk seats, with Fin support outcomes billed separately. This comparison uses Intercom’s own helpdesk with Fin; adding Fin to another helpdesk is a separate offer.
| Price or limit | Sairo Starter | Intercom Essential + Fin |
|---|---|---|
| Monthly subscription | $49Per organisation | $39Per full helpdesk seat |
| Included monthly AI capacity | 500 conversationsShared with human support | Usage billed separatelyNo included outcome bundle in this seat price |
| Standard AI support charge | $0 extraWithin the plan allowance | $0.99 / outcomeResolution or procedure handoff |
| Additional team member | $0 per seatTeam access included | $39 / monthEach additional Essential full seat |
| Try without a paid plan | 50 conversations / monthSairo Free; renews monthly | 14 daysFree trial |
What the listed charges look like at work.
Illustrative support workload: one website, one paid Intercom Essential seat, and 50% of new conversations producing a $0.99 Fin support outcome. That percentage is an assumption, not a measured resolution rate. Sairo uses Starter through 500 conversations and Pro for 2,000. All other Sairo allowances must also fit.
| New website conversations / month | Sairo | Intercom Essential + Fin |
|---|---|---|
| 100 conversations | $49Starter; 500-conversation allowance | $88.50$39 seat + 50 × $0.99 |
| 500 conversations | $49Starter; allowance fully used | $286.50$39 seat + 250 × $0.99 |
| 2,000 conversations | $149Pro; allowance fully used | $1,029$39 seat + 1,000 × $0.99 |
The calculation is visible; the assumptions matter.
Intercom total = $39 × full seats + $0.99 × billable support outcomes. This example excludes sales qualification outcomes ($9.99 each), voice, other add-ons, taxes and staffing. Fewer Fin outcomes reduce its charge; more seats increase it. These products do not have identical features or demonstrated equivalent answer quality.
The feature matrix.
Sairo’s advantage is an included website-support workflow with fewer separately priced components. Intercom has broader channel and connected-action capabilities.
| Capability | Sairo | Intercom with Fin |
|---|---|---|
| Website AI answers | Included from FreePublic pages, confirmed facts and saved answers | AvailableConfigured Fin knowledge and guidance |
| Live chat and shared inbox | Included from FreeA specialist can join the same chat | Included in helpdesk plansEssential from $39/seat/month |
| Remove vendor attribution | Included from Starter$49/month plan | Advanced and ExpertFrom $99/seat/month, plus Fin usage |
| Usage at the limit | No automatic overageNew activity at the limit pauses | Usage chargesFin supports configurable reminders and hard limits |
| Client website capacity | 3 sites on Pro10 on Agency; scoped project access | Workspace and brand setupCheck the required plan |
| Connect an external AI tool | OAuth MCPSupported workspace reads and writes | Remote MCP serverSupported operations; US-hosted workspaces |
| Customer-facing external actions | Not in the standard widgetNo private order or billing connector | AvailableConfigured data and MCP connectors |
| Support channels | Website chatOptional speech-to-text dictation | Broader channel coverageChat, email and additional paid channels |
Make it yours. Keep it readable.
Sairo Pro and higher include six live-preview theme presets and 11 contrast checks, with required accessible labels protected and warnings before risky color changes are saved. These are implemented safeguards; our accessibility report remains a draft pending manual validation. We have not measured other vendors against the same checks.
The sources behind the numbers.
Published by Sairo. Prices and capabilities were checked on 6 September 2026 against our active plan catalogue, implemented features and the vendors’ official documentation. Prices are a dated snapshot in USD, on monthly billing, before tax. Annual discounts, negotiated contracts and third-party subscriptions are excluded. Check the linked pricing pages before purchase.
A Sairo conversation, a Fin outcome, a Tidio AI or human-service conversation and a Chatbase message credit measure different events. Examples state their assumptions and compare only the listed charges. They do not establish equivalent capacity, answer quality or total operating cost.
This is a first-party comparison, not an independent product trial. We have not established that Sairo is more accurate, faster or more accessible than these vendors. Undocumented features are unverified, not absent. Product names belong to their respective owners; no affiliation or endorsement is implied.
Common questions
Is Sairo cheaper than Intercom?
Sairo Starter is $49 per month including 500 conversations. Intercom Essential is $39 per full seat per month on monthly billing, plus Fin support outcomes at $0.99 each. In the displayed one-seat, 500-chat example with 250 billable support outcomes, the listed charges are $49 and $286.50 respectively. Your actual usage, channels and required features can change the comparison.
Does every Fin conversation cost $0.99?
No. Fin charges for defined outcomes, rather than every incoming conversation. Standard support resolutions and configured procedure handoffs are $0.99; sales qualifications are $9.99. Other use cases have different terms. The worked example assumes only the $0.99 support outcomes.
Can Sairo replace the entire Intercom platform?
Sairo covers website answers, live chat, leads and knowledge maintenance. It does not reproduce every Intercom channel, workflow or private customer-system action. Check those dependencies before migrating.