WEBVTT

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Some questions need your team.

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Sairo lets a specialist join the visitor's existing conversation.

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Open the website's Settings and installation.

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Enable live chat, choose an eligible teammate, and save the live chat settings.

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The specialist selects Go available in the workspace header.

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Check that the status says Available.

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Visitors can now see that a person is online.

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The visitor selects Talk to a person and leaves their question.

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Their request appears in your live queue.

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Open Live chat.

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Read the earlier messages for context, then select Join live chat.

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The conversation is assigned to you.

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Write a helpful reply in Message to visitor and select Send.

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The visitor sees your name and your response in the same chat.

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There is no need for the visitor to repeat the earlier question.

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Your team reply stays alongside the assistant's messages.

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When you have finished helping, select End live chat.

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Set yourself Away when you are no longer available to take requests.

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If nobody is available, Sairo lets the visitor leave a message for the team without promising

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an immediate reply.